Monday, November 3
Nov. 4th, 2025 01:50 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
gottawonderToday I am grateful for:
Decent sleep.
I grudgingly called the optometrist's to make an appointment. If you recall, I had a very frustrating time LAST time, where they messed up my appointment time, so that when my husband and I walked in, we had missed it completely. Not our mistake, either.
The person at the desk refused to accept any responsibility, did not apologize, and did NOTHING to sound pleasant.
So today, I didn't even want to make the appointment with them, but I kind of need to for now to get our $250 eye wear allowance which expires soon.
I was polite, but the person on the other end was not.
She was booking the appointment, and went "hmmm...looks like you missed your last appointment. If you miss the next one, you will have to make a one hundred dollar deposit to book with us again".
I was furious, because missing that appointment was NOT our fault.
So I said "would you like to hear my perspective? My husband specifically booked my appointment at 6 pm so that he could meet me there after work so he could pick new frames after my exam. He wouldn't have booked a 5 pm appointment because he couldn't have made it on time. We have a business card that the person who booked our appointment filled out personally with a pen. It says our appointment was for 6 pm. Then, you called me to confirm my appointment the day before, when I specifically asked if it was for 6 pm, which was confirmed. Somehow, we showed up on time for 6 pm, only to be told we had missed our "5 pm" appointment. I did not "miss my appointment", a mistake was made that I shouldn't be penalized for."
She literally said "well, it doesn't matter. You missed it, so our policy is that if you miss another one, you'll need to make the deposit for another appointment. Moving on."
I think that short of calling me names or swearing, that's about the most rude, dismissive response I've had to an issue like this.
My husband had a similar mistake made by the physiotherapist recently, and you know what they did? They just found a way to fit him in anyhow since he was there, and were nothing but pleasant.
I'm actually considering just trying to get in with someone else, see if I can do it before the deadline to use our $250, and get our records transferred.
It's not worth being treated like garbage.
I got going in reasonable time to go to town.
Pottery was good, but also frustrating in that I always feel like there's not enough time to do what I want.
I did throw a big mug form, since that's my goal at the moment. With clay, you always have to account for the shrinkage as it dries and again after it's fired. You can throw what SEEMS like a big enough mug, only to find that it's on the smaller side when finished. You have to throw about 25% bigger than the finished product.
You mentally have to push past the "that's going to be too big, isn't it?" feeling.
I did glaze some pieces, but not to my satisfaction, as I felt very rushed. I didn't put them on the cart to go to the kiln, I put them on my shelf to be revisited next session.
I did give a large Costco candle that is brand new (my husband got it as an office gift last year, but we don't burn candles much) to our pottery studio to be used as a raffle item.
I felt very rushed as I cleaned up, pushing the limits of how long I could be there before people from the next class would be arriving.
Then I got groceries, for which I am very grateful.
I talked with my Sweetie in the parking lot for a while. He had one of those very annoying and tiring days at work, created by other people just being idiots.
I came home and my Sweetie was in the garden shed doing a bit of wiring. He's getting a lot better lately at trying to make progress by doing an hour of work here and there when possible, instead of feeling like it's not worth bothering. Sometimes an hour can do a lot, especially if you do that three times a week.
I made supper, and we ate and chatted for a while.
Decent sleep.
I grudgingly called the optometrist's to make an appointment. If you recall, I had a very frustrating time LAST time, where they messed up my appointment time, so that when my husband and I walked in, we had missed it completely. Not our mistake, either.
The person at the desk refused to accept any responsibility, did not apologize, and did NOTHING to sound pleasant.
So today, I didn't even want to make the appointment with them, but I kind of need to for now to get our $250 eye wear allowance which expires soon.
I was polite, but the person on the other end was not.
She was booking the appointment, and went "hmmm...looks like you missed your last appointment. If you miss the next one, you will have to make a one hundred dollar deposit to book with us again".
I was furious, because missing that appointment was NOT our fault.
So I said "would you like to hear my perspective? My husband specifically booked my appointment at 6 pm so that he could meet me there after work so he could pick new frames after my exam. He wouldn't have booked a 5 pm appointment because he couldn't have made it on time. We have a business card that the person who booked our appointment filled out personally with a pen. It says our appointment was for 6 pm. Then, you called me to confirm my appointment the day before, when I specifically asked if it was for 6 pm, which was confirmed. Somehow, we showed up on time for 6 pm, only to be told we had missed our "5 pm" appointment. I did not "miss my appointment", a mistake was made that I shouldn't be penalized for."
She literally said "well, it doesn't matter. You missed it, so our policy is that if you miss another one, you'll need to make the deposit for another appointment. Moving on."
I think that short of calling me names or swearing, that's about the most rude, dismissive response I've had to an issue like this.
My husband had a similar mistake made by the physiotherapist recently, and you know what they did? They just found a way to fit him in anyhow since he was there, and were nothing but pleasant.
I'm actually considering just trying to get in with someone else, see if I can do it before the deadline to use our $250, and get our records transferred.
It's not worth being treated like garbage.
I got going in reasonable time to go to town.
Pottery was good, but also frustrating in that I always feel like there's not enough time to do what I want.
I did throw a big mug form, since that's my goal at the moment. With clay, you always have to account for the shrinkage as it dries and again after it's fired. You can throw what SEEMS like a big enough mug, only to find that it's on the smaller side when finished. You have to throw about 25% bigger than the finished product.
You mentally have to push past the "that's going to be too big, isn't it?" feeling.
I did glaze some pieces, but not to my satisfaction, as I felt very rushed. I didn't put them on the cart to go to the kiln, I put them on my shelf to be revisited next session.
I did give a large Costco candle that is brand new (my husband got it as an office gift last year, but we don't burn candles much) to our pottery studio to be used as a raffle item.
I felt very rushed as I cleaned up, pushing the limits of how long I could be there before people from the next class would be arriving.
Then I got groceries, for which I am very grateful.
I talked with my Sweetie in the parking lot for a while. He had one of those very annoying and tiring days at work, created by other people just being idiots.
I came home and my Sweetie was in the garden shed doing a bit of wiring. He's getting a lot better lately at trying to make progress by doing an hour of work here and there when possible, instead of feeling like it's not worth bothering. Sometimes an hour can do a lot, especially if you do that three times a week.
I made supper, and we ate and chatted for a while.
no subject
Date: 2025-11-05 05:46 am (UTC)Three cheers for hometime progress! It's not winter yet!
no subject
Date: 2025-11-05 08:35 am (UTC)I've wondered who I would talk with about their customer service, and my experience.
no subject
Date: 2025-11-05 07:18 pm (UTC)no subject
Date: 2025-11-05 05:47 am (UTC)no subject
Date: 2025-11-05 08:36 am (UTC)no subject
Date: 2025-11-06 05:57 am (UTC)no subject
Date: 2025-11-05 06:26 am (UTC)no subject
Date: 2025-11-05 08:41 am (UTC)For example, every time we shop for something together, if the sales person only talks to my husband, we walk. I've asked questions of some staff, and they've literally turned to my husband with the answer.
Other places have earned our business for treating us like people that mattered to them, beyond just being a source of money.
I absolutely understand the optometrist needing to have a policy of charging a deposit after two missed appointments, but if it wasn't my fault, it shouldn't punish me.